Shipping and Returns
CableRail orders may take up to two weeks for us to process and pack. It may take up to an additional 7 days for UPS ground shipping, so be sure to allow 2 to 3 weeks for final delivery. Special expedited processing and shipping options may be available for an additional charge; please ask our sales staff for details.
DesignRail ships in one of three ways:
Allow 3-4 Weeks for delivery. Contact us at firstname.lastname@example.org or 800-888-2418 for availability and shipping times.
- FedEx Freight Collect (standard for non-Retail)
- FedEx Freight Prepaid and Add
- FedEx Freight Prepaid and Allow (standard for Retail)
Trellis parts are in-stock, but only get powder-coated once ordered. Trellis can be shipped one of three ways:
Please allow 1-2 weeks for delivery. Contact us at email@example.com or 800-888-2418 for availability and shipping times.
- UPS Ground (if Trellis is no more than a 9' box)
- FedEx Freight Prepaid, and Add
- FedEx Freight Prepaid and Allow.
**NOTE: FedEx Freight Shipments take place every Friday unless there is a special request or a holiday. **
20% restocking fee on returned items. No returns on custom orders. Returned products must be in unused condition and received within 30 days from initial ship date.